Managed Cloud
24x7 SRE and NOC, so your DevOps team can focus on features.
Our site reliability engineers watch your AWS, Azure and Google Cloud systems around the clock, cut alert noise down to what matters and follow every incident through to a root cause fix.
- AWS Advanced Tier Services Partner
- ISO 27001 certified
In short
VA2PT's 24x7 SRE and NOC service is a round-the-clock monitoring and incident response team for cloud infrastructure on AWS, Azure and Google Cloud. We reduce alert fatigue by keeping only critical, actionable alerts, use LLM-assisted triage to speed up diagnosis, write a root cause analysis for incidents and bring mean time to resolve (MTTR) down, with a stated target of under 20 minutes.
NOC, SRE or both? What each covers
The terms are used interchangeably by vendors. They are not the same thing, and the difference decides what happens at 3 a.m.
| Traditional NOC | In-house SRE | VA2PT 24x7 SRE & NOC | |
|---|---|---|---|
| Focus | Watches dashboards and escalates | Engineers reliability and automation | Both: watches production and fixes the root cause |
| Who responds | L1 operators following scripts | Your engineers, usually in business hours | Senior SREs on call around the clock |
| Alert handling | Forwards alerts as they arrive | Tunes alerts when time allows | Cuts noise first, keeps only alerts that need a human |
| After an incident | Ticket closed | RCA when capacity permits | Root cause analysis and a runbook every time |
| Cost model | Per-seat monitoring contract | Full-time salaries and months of hiring | Monthly retainer, live within weeks |
Sound familiar?
Alert channels nobody reads
Most teams have monitoring in place, but the channels are so noisy that people stop opening them, and real incidents get missed.
Incidents at 3 a.m. fall on developers
Without a night shift, on-call rotas burn out the engineers you need for product work.
The same outage keeps coming back
Teams restore service and move on. Without a root cause analysis, nothing changes and the incident repeats.
What we do
The work inside 24x7 SRE & NOC, run by senior engineers.
Alert noise reduction
We audit every alert, remove duplicates and non-actionable noise, tune thresholds and route what remains to the right people.
Round-the-clock monitoring
Our engineers watch dashboards, logs and synthetic checks around the clock across your cloud accounts, so problems are caught before customers report them.
Incident response and remediation
We do not just notify your team. We troubleshoot, restore service and propose short-term and long-term fixes that do not disrupt the business.
Root cause analysis (RCA)
Each incident gets an RCA document explaining why it happened and how to prevent it, including fixes that need other departments.
Observability build-out
Where visibility is missing, we add metrics, logs, traces and SLO dashboards using CloudWatch, Azure Monitor, Google Cloud Monitoring or open-source tools, so issues can be diagnosed quickly.
LLM-assisted triage and follow-up
An AI assistant summarises each incident, links recent changes and past RCAs for the on-call engineer, and we track RCA recommendations until they are implemented.
How the engagement runs
- 1
Gap analysis
We map your current monitoring, alert channels, on-call setup and recent incidents to find blind spots and noise.
- 2
Tune and instrument
We clean up alerting, add missing telemetry and agree on severity levels, runbooks and escalation paths.
- 3
Go live on 24x7 watch
Our NOC takes the pager. We respond, remediate and document every incident.
- 4
Monitor impact
We report monthly on alert volume, MTTR and RCA follow-through, and keep tuning.
What you get
- Alert audit with a cleaned-up alert catalogue
- Severity model, runbooks and escalation matrix
- SLO and service health dashboards
- Root cause analysis for every major incident
- Monthly reliability report covering MTTR and alert volume
Tools we work with
- Prometheus
- Grafana
- Alertmanager
- Amazon CloudWatch
- Azure Monitor
- Google Cloud Monitoring
- Elasticsearch
- OpenTelemetry
- PagerDuty
- Opsgenie
- Slack
Questions buyers ask
What is the difference between a NOC and an SRE service?
A traditional NOC watches dashboards and escalates problems. SRE adds engineering: fixing the underlying cause, improving observability and reducing repeat incidents. VA2PT combines both. Our engineers monitor around the clock like a NOC, but they also troubleshoot, remediate and write root cause analyses, then follow up on the long-term fixes like an SRE team would.
How do you reduce alert fatigue?
We start with an audit of every alert you currently send. Duplicates are merged, alerts nobody acts on are removed or downgraded, thresholds are tuned to real baselines and remaining alerts are routed by severity. The goal is that every alert reaching a person is critical and actionable. Our stated aim is around an 80% reduction in alert fatigue for your team.
What does a root cause analysis document contain?
Each RCA covers a timeline of the incident, the impact on users and the business, the technical root cause, contributing factors and the immediate fix applied. It then lists short-term and long-term recommendations with owners. Some root causes sit with other departments, so we include those too and track them until they are closed.
Do we need to replace our existing monitoring tools?
Usually not. We work with the tools you already run, such as CloudWatch, Azure Monitor, Google Cloud Monitoring, Prometheus, Grafana, Elasticsearch or a commercial APM, and fill gaps where needed. If a tool is creating more noise than signal, we will recommend a change and explain the trade-off, but migration is never a precondition for our service.
How do you use AI in incident response?
An LLM assistant reads the alert, recent deployments, runbooks and past RCAs and gives the on-call engineer a summary with likely causes and next steps. It does not make changes on its own; engineers decide and act. This cuts the first minutes of every incident, when responders would otherwise be working out what is related. Our AIOps service goes further with alert correlation and anomaly detection.
Guides and field notes
What our engineers have written about 24x7 SRE & NOC: fixes, checklists and lessons from production.
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Talk to us about 24x7 SRE & NOC.
A 30-minute call with a senior engineer. We look at your setup, name the biggest risks and outline what we would do first.